Get To Know Our Banking Service
Our New Technology Partner: Q2
Meet Q2, a leader in digital banking technology. As a publicly traded company, Q2 collaborates with hundreds of banks and credit unions. After meticulous research, we chose Q2 for its stellar reputation and trusted market presence.
- Trusted Technology: Cutting-edge digital banking solutions
- Nationwide Trust: Used by banks and credit unions across the country
- Proven Leader: A top innovator in financial technology
New Banking Provider and Improved Account Structure: nbkc bank
We are thrilled to introduce nbkc bank, an award-winning online bank as our new banking partner. Our direct relationship with nbkc bank ensures that we can offer you secure and innovative account structures that perfectly align with Changed's mission to help you overcome debt.
- Robust Account Structure: Introduction of DDA (Demand Deposit Accounts) for every Changed member.
- FDIC-Insured Accounts*: The accounts created at nbkc bank are eligible for FDIC insurance.
- Award-Winning Excellence: Recognized for outstanding online banking.
Moving Forward
We are committed to our mission of helping you become debt free faster. Our providers and improved account structures are designed to elevate your experience with Changed so you can do debt differently.
Frequently Asked Questions
Got questions? We've got answers.
General Questions
Who is nbkc bank?
nbkc bank, a member of the Federal Deposit Insurance Corporation (FDIC), is an award-winning online bank and known for its secure and innovative banking solutions. Our direct relationship with nbkc bank allows us to provide secure, FDIC-insured accounts* and a more personalized banking experience for our members.
Who is Q2?
Q2 is a leader in digital banking technology. As a publicly traded company, Q2 collaborates with hundreds of banks and credit unions to offer advanced, secure banking solutions. Q2’s technology enhances our ability to provide cutting-edge financial services, ensuring reliability and trust.
Who is Helix by Q2?
Helix by Q2 is a platform that offers advanced banking technology solutions. Through our partnership with Helix, we aim to provide enhanced security, innovative features, and an improved user experience for our members.
Account structure
What is a Demand Deposit Account (DDA)?
A Demand Deposit Account (DDA) is a type of bank account that allows you to withdraw your funds on demand. This includes checking accounts, which provide high liquidity and easy access to your money without any withdrawal limits or restrictions.
How does the new DDA structure benefit me?
The new DDA structure provides each Changed member with an individual deposit account.
This offers enhanced security, as your funds are directly tied to your individual account within the bank. It also ensures a more personalized and secure banking experience, with your money easily accessible and identifiable.
What does FDIC-insured* mean?
Any balances you hold with nbkc bank, including but not limited to those balances held in Changed accounts are added together and are insured up to $250,000 per depositor through nbkc bank, Member FDIC.
Changed is a financial technology company, not a bank. Banking services are provided by nbkc bank, Member FDIC. Changed is not FDIC-insured. FDIC insurance only covers the failure of an insured bank.
If Changed were to close, your deposits will still be maintained at nbkc bank and you will still have access to your funds.
This provides an additional layer of security, ensuring that your money is safe even in the unlikely event of a bank failure
Security and Trust
How secure are my funds with the new banking provider?
Any balances you hold with nbkc bank, including but not limited to those balances held in Changed accounts are added together and are insured up to $250,000 per depositor through nbkc bank, Member FDIC*. We have also implemented a more reliable and accessible account structure. Additionally, Helix by Q2’s advanced digital banking technology, utilized by millions of users, offers strong security measures to protect your financial data.
What measures are in place to prevent future issues?
We have taken several measures to prevent future issues, including working with reputable banking and technology providers, implementing a more individualized account structure (DDA), and ensuring direct communication with all parties involved. These steps are designed to provide a more reliable and secure banking experience for Changed members.
Additional Features and Support
Where can I find more information about the new providers?
You can visit the Helix by Q2 website and the nbkc bank website for more detailed information about our new providers.
Who do I contact if I have more questions or need support?
For any questions or support, please contact our customer service team via email support@changedapps.com. Our support team is here to assist you with any concerns or questions you may have.
*Any balances you hold with nbkc bank, including but not limited to those balances held in Changed accounts are added together and are insured up to $250,000 per depositor through nbkc bank, Member FDIC. nbkc bank utilizes a deposit network service, which means that at any given time, all, none, or a portion of the funds in your Changed accounts may be placed into and held beneficially in your name at other depository institutions which are insured by the Federal Deposit Insurance Corporation (FDIC). For a complete list of other depository institutions where funds may be placed, please visit https://www.modernfi.com/nbkcbanklist. Balances moved to network banks are eligible for FDIC insurance once the funds arrive at a network bank. To learn more about pass-through deposit insurance applicable to your account, please see the Account Documentation. Additional information on FDIC insurance can be found at https://www.fdic.gov/resources/deposit-insurance/.
Changed is a financial technology company, not a bank. Banking services provided by nbkc bank, Member FDIC. Changed is not FDIC-insured. FDIC insurance only covers the failure of an insured bank.